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Frequently Asked Questions

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Updated March 31, 2019

When I have new dolls available, I will post the link to their page at the top of my home page.

GabyGail and Dwayne vinyl kits are available click on the store link above.

I work Monday through Friday with the dolls, and the weekend and holidays I spend with my family. I do not answer e-mails on the weekends in order to enjoy time with my family. I will resume answering e-mails Monday. I have disabled Facebook Messenger on all my personal devices and I will answer business related messages only by email when I am in my studio Monday-Friday.

How do I get one of your dolls?

I put the information about how to purchase each doll on their page. I will list dolls when they are ready to be shipped. the ones that are ready to be shipped I make available one of two ways, on my web site, or I sell on eBay. I will the link for the baby's eBay auction on the dolls web-page. You can also click the link at the top of the page to see if I have dolls available in my store or on auction. I also send an email to collectors who subscribe to my mailing list to make them aware when a doll is available. Sometimes I also post the information on my FaceBook page and other doll forums.

I ship dolls only when they are paid in full and the funds are cleared.

Click here or the link above to see if any dolls are available now in my web-store.

Click here to see if I have dolls available on eBay

 

Why don’t you use eBay any more?

I love eBay and think it is a great tool. I have used eBay for 18 years, and it is my favorite place to offer my dolls. Unfortunately within the last couple years it became more difficult to sell on eBay. It’s not because of the final value fees, I understand I have to pay for using their platform. The problem I was having was in the bidding process of some of the bidders. They would bid and then not complete the transaction, increasingly the auctions then at the end of the auction the bidders would not pay. As a result of these practices it became obvious I couldn’t use eBay any more because of many bids from those with no feedback who would bid the auction very high in the beginning of the auction. It became obvious to me that no matter how much I love eBay I would have to unfortunately refrain from using the best platform to offer my babies to the mommies who really wanted to adopt them.

Why don’t you tell everyone what the offer is while you are taking offers?

I do this in the best interest of the collectors. I don’t want anyone to feel pressured to make a larger offer than they want to. I feel collectors should make an offer they are comfortable with and not worry about what others are offering. I think seeing a higher price encourages collectors to feel pressured to offer more.

Why don’t you tell the final price?

Once again my thought here is in the best interest of the collector. I do believe the process is a private one and it is up to the collector to chose to share or not share. I know collectors don’t want their choices judged if they show their dolls in the doll community. I have seen it over and over again the criticism of prices, I call it price shaming. Some collectors are uncomfortable showing their dolls when there is a lot of price shaming going on in the community. Collectors should be free to buy and share what they want and not have to worry about that.

ABOUT OFFERS

I have collectors who love my babies all over the world. I have decided to take offers on my dolls for a set period of time because that gives everyone a fair chance to purchase a doll. I thought I would post this here because of the questions I have been asked by collectors about offers.

This is how making an offer works.

I will update this information here from time to time if necessary.

~To make an offer on an available doll, Please send me an email to info@ClaireTaylorDolls.com

~Make an offer and I will let you know if you have made the highest offer or not.

~I take offers over the price posted on the doll’s web-page.
All the offers are private and confidential.

~The name of collectors who has made an offer to me will not be disclosed.

~I won’t disclose to anyone the amount another collector has offered.

~If someone's offer is higher than your offer, I will let you know but the amount of the other person's offer will not be disclosed.

~If I receive an offer at the end of the time period and two collectors have the same offer, I will honor the first person's offer.

~You are free to make another offer if I received a higher offer than you made.

~There is no additional cost for shipping.

~You will be responsible for any custom taxes charged by the authorities in your country.

~Please be ready to pay within 24 hours after I have stopped receiving offers.

~Please ask any questions about payment before making an offer.


~Please contact me before making an offer with any questions or concerns about shipping.

~Payments will be invoiced through PayPal.

~If you have any questions or concerns about making an offer, please contact me.

~Because the offers are received over a period of days, I will not always be able to respond immediately to every email I receive. My time Zone is EST. I am located in Florida USA, and keep in mind I may be attending to other things or sleeping during the night when your email is received.

 

Check back often if you are not subscribed to my mailing list to see which dolls I have available.

 

When will you have a new dolls available?

I am almost ready to introduce a new silicone kit. Please subscribe to my mailing list to be notified when the prototype dolls and the kits are ready.

When I have the new babies available and ready to ship, I will introduce them and put the link to their page on my home page.

Make sure to subscribe to my mailing list to be notified when I have the new babies are available.

 

Do you make Custom Dolls?

No, I do not take custom doll orders.

 

Do you make custom Portrait Dolls?

No I do not take custom portrait doll orders.

 

How much does one of your dolls cost?

I'm sorry I don't quote prices for dolls when I have no dolls available. However, when I have dolls available, I will post the information on my website and send an email to my mailing list. The listing will include price and purchasing information.  After I have listed the doll on my website, I will put a link in the forums.  Click the link at the top of the page to subscribe to my mailing list.

Can you replace a lost certificate for one of your dolls?

No, I am sorry I will not replace a certificate for any dolls from my doll editions or kit editions.

 

What is the price of your dolls?

I'm sorry I can't give you a price, the dolls are priced by edition and features and how complicated they are to make. I make a wide variety of dolls and kits. When I have dolls available I will post the details including price, lay away information if lay away is available and how to go about purchasing the doll.

 

Can I order one of Lilianne Breedveld's kits from you?

Lilianne handles all the orders for her editions. Yes, the kits are poured here in my studio, but I am just the pourer. I only pour kits when receive an orders from Lilianne for her clients. Please contact Lilianne to order one of her kits. I don't do custom painting for Lilianne's kits.

 

Do you have any dolls available right now?

When I have new dolls or Kits available I usually put a link at the top of my home page www.ClaireTaylorDolls.com

 

When Will You do another cloth body edition?

I don't know, I haven't decided what I will do next.

 

Can I sell my Spot ?

I don't sell spots. It gets too complicated and stressful making changes, especially in large editions. I will complete the transaction only with the person who originally bought a doll from me. If a collector wants to sell the doll after they receive it, I will not be a party in that transaction, that transaction will be,a separate transaction between the two collectors.

 

Do you make CUSTOM DOLLS?

NO, I do not take custom doll orders any more. When I complete new babies, I put them on my web site with the purchase information on the dolls web page. I send an email to my mailing list when I introduce a doll or when I auction babies on eBay. To be notified when babies are available.

Please click here to subscribe to my mailing list

 

How do I Place an Order?

I will not be taking any more orders. I prefer to make dolls and then I put them up for sale. That way collectors see the doll completed before they purchase the doll. The instructions to purchase a doll will be on the doll's page. I make a variety of dolls to meet many different collectors preferences. I make my dolls as realistic as I possibly can and I make various ethnicity, and use various eye color and hair colors.

 

Can you do a portrait dolls?

Although I love to do portrait dolls, but I do not do custom portrait dolls. If I see a baby's picture that catches my eye and I decide to make a doll of it, I do, but I am not going to do any more custom dolls i and that includes portraits. I use baby pictures as reference when sculpting new baby dolls. Most times I use a variety of pictures of different babies with similarities that portrays what I want in a doll.

 

I know the doll is sold out, but can you make more

in the future and how much will it cost?

When a doll edition is Sold Out, I do not make more. Cost is not a factor, I don't make more of the dolls after I have closed an edition.

 

Do you offer re-matting services? Do you repair dolls?

I do not offer re-matting services or spa days or for silicone dolls, I do no not receive dolls to check them over to see if they are in pristine condition. I have been making silicone dolls since 2007, so it's 11 years of doll editions. Recently I have been getting requests to re-mat or repaint dolls that were made 7- 10 years ago. I cannot offer services to repaint the dolls from past editions to be like my new dolls. There is just not enough time to include that service in my schedule. It is impossible for me to keep all past editions like new and also make new dolls also. My focus right now is on making new dolls.

When I make a doll, I stand by my work, and if there is a defect in a doll when a collector receives it, I will fix it for the first owner of the doll if I am contacted within a reasonable time, and the doll has not been obviously damaged by the collector. If the doll has been damaged because of rough handling or if the doll is not altered in any way, I will not repair the doll.

I do not fix dolls made by other artists.

I have not control over the way each collectors uses or handles their dolls.... therefore

I am not responsible for dolls bought on the secondary market.

I am not obligated to fix a doll bought on the secondary market.

I do not do complimentary repairs my older dolls bought on the secondary market.

I do not do upgrades and add new features to older edition dolls.

I will not fix damage done to a doll by a previous owner

 

Do you custom paint dolls?

I do not do any custom painting any more of my doll kits or doll kits poured by other artists.

 

I can not afford your dolls, will you reduce the price?

No, I do not reduce the price of my dolls.

 

Will you do a lay away on your dolls?

I prefer not to do lay away on dolls. I give each doll time to be adopted, paid in full before I consider doing a lay away.

 

Can I purchase a doll with a payment plan? Can I have the doll while making weekly or monthly payments?

I am just an artist working alone at home, I'm not a big company and I don't have the resources to do credit checks. My policy is no doll shipped until it is paid in full. I can not change that policy because people sometimes for various reasons are not able to follow through with their financial obligations. Although you may have impeccable intentions and will follow through, but I have no way of knowing that.  I have no way of discernment in financial matters, but experience has taught me that when I put a doll up for sale, its best to give the doll time to be paid in full before I agree to do a lay away.

In a situation where you would like to have the doll while you are paying it off, i recommend you use PayPal. PayPal is a reputable financial institution that has the resources to do credit checks  and decide who they can extend credit to. I also encourage collectors to use PayPal, because they offer BILL ME LATER in situations where I cant. When PayPal approves you for bill me later PayPal provides the funds for you to pay for the doll then I will ship the doll to you so you can enjoy your doll while you are making the payments to PayPal.

 

Can you make me a doll that drinks and wets and cries and poops?

because of collectors requesting it I do offer drink and wet dolls, but I do not offer these crying and pooping dolls.

 

Do you do trades?

No, I don't do trades.

 

How long have you been making dolls?

I started making dolls in 1982. I started making my own molds in 1985. I started making silicone dolls in 2007. I started making my own silicone molds in 2008.

 

Do you offer mold making services?

I used to offer mold making services for many years but recently because my schedule is full I can not offer mold making services to new clients.

 

What type of silicone do you use for your dolls and kits?

My goal is to make the highest quality silicone dolls available to collectors. This high quality over the years of creating quality  silicone dolls has been consistent, and speaks for itself since I started making silicone dolls in 2007.   My silicone dolls are made of 100% platinum cure SmoothOn silicone because I trust their products, and I feel they provide the best quality silicone. I'm happy to say all the silicone, and accessories such as the paints, pigments, solvents, and the matting agents I use while making my dolls are all Smooth on materials. 

All the silicone dolls are made completely by me, I sculpt them from a lump of clay, I mold them, I paint them, I root them. I use the best quality German glass eyes, and the best angora mohair available to me from various suppliers. I am inspired by the work of the creator and the beauty I see in his creation. I specifically focus on making babies because of the hope, joy and wonder new life brings. I do my best to make my silicone babies as realistic as possible by paying attention to the tiniest details. And I think you will be happy when you bring home a Claire Taylor Doll.

Do you have any silicone kits?

All my silicone kits have SOLD OUT. I have plans for more new silicone kits in the future.

 

Do you have any vinyl kits?

I do not have any new vinyl kits available as right now , but click on the store tab above to go to my Online store to get older kits at a reduced price. I am thinking about doing a new vinyl kit.

Are you going to do another edition with a list?

No I don't want to do a doll list right now, I will use eBay or list dolls here on my web site I don't want to do lists right now because I have young kids so life interrupts me more often than not, so it is best for me not to feel obligated to make an edition with a list. Many collectors are very nice and understanding but also many are not very good at waiting, and the full body doll takes longer to make. The doll world expectations are changing constantly, and I have come to the conclusion it is better for collectors to see the doll they are getting before they commit to buy. It also frees my creative ability, I do my best work when I'm free to create. I think I start the dolls I put on eBay at a fair price for eBay considering all the fees and risks associated with eBay and I am satisfied just to get the starting bid.

Do you do any tutorials or teach doll making?

No I do not teach, I am a doll maker only. I do not teach and I do not offer tutorials. 

 

How much does one of your dolls cost?

Each doll has a different price because each doll is made differently. By visiting each individual doll's web page you will see the price listed there. You can look at the Silicone Dolls web Page or the Store or go to the Dolls page to see the price of a particular doll.

Do you offer lay away?

Yes, I offer a short lay away for SOME of my silicone dolls. But before I do I give the dolls time to be adopted paid in full. I put all the deposit information on the individual Doll's page when the doll becomes available, payments are by wire transfer only.

All deposits and lay away payments are non- refundable and are not transferable to another doll. If you decide not to continue with your lay away, I will not refund the any lay away payments you have made towards your doll.

Do you ship Internationally?

Yes I do ship internationally, but you will be responsible for all Customs charges and taxes charged by your country.

I am not familiar with the customs laws of each respective country, so if there is a particular way you need your doll declared or any restricted items that I can not ship to you because of your import restrictions, to avoid problems please make me aware before I ship your baby.

How long does it take to get a response to an email?

I work Monday through Friday with the dolls, and the weekend I spend with my family. I do not answer e-mails on the weekends in order to devote more time with my family.  I will resume answering e-mails Monday.

I feel it necessary that I answer all my emails personally because it is the only way to maintain contact with the collectors and really know their needs. So Please if you have questions and can not find the answers here contact me directly at info@ClaireTaylorDolls.com and I will get back to you as soon as I can. I gets lots of emails daily and sometimes it takes a few days for me to get back to you but I will as soon as I can.

I will update this page occasionally as needed.

 

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